Our Policies

Due to the nature of sealed product in the TCG industry, we do not offer returns.  That said, if something arrives damaged or not as described, send us an email and we'll work with you | onetradingcards@gmail.com

Cancellations can be requested prior to shipment but are subject to a 5% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

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Email onetradingcards@gmail.com with the Subject line: "CANCEL ORDER #..." 

When ordering a Pre-Order (or Back-Order item) on OneTC, all other items in the cart will be shipped with the Pre-Order item. That means If a Pre-Order item ships in 1 month, you'll need to wait 1 month for all other items in the cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check-out with a separate order. Orders cannot be partially fulfilled or partially cancelled.

Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment but are subject to a 5% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.

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Email onetradingcards@gmail.com with the Subject line: "CANCEL ORDER #..." 

We appreciate the trust you've placed in us through your interactions. We strive to uphold this trust by ensuring that our staff protect your information at all times. Your privacy rights are further safeguarded by the Australian Privacy Principles under the Privacy Act 1988. These laws impose strict requirements on us regarding the confidentiality of collected information, secure storage of your data, and your ability to easily correct it.